Thanks For Making Us A 2010 Bizrate Circle of Excellence Platinum Retailer!
Oct 07, 2010 – The Supplies Guys™ announced today that it has been given the prestigious status of becoming a 2010 Bizrate® Circle of Excellence Platinum retailer. This distinct honor is awarded to the top 1% of Internet retailers who go above and beyond the norm to provide exceptional service to their customers. The rankings that determine the recipients are based entirely on direct customer feedback – retailers earning the Bizrate Circle of Excellence Platinum Award received customer rating scores significantly higher than the Bizrate Network average across all seven key Bizrate satisfaction indicators. Out of 5,000 Bizrate retailers, The Supplies Guys (who scored a 9.3 out of 10.0 scale) was one of only thirty-four online retailers to receive this coveted recognition joining the likes of Zappos.com, a world-wide leader in customer service.
“We are proud to be among the top Internet retailers in customer service,” said The Supplies Guys CEO Noah Gresham. “We have the best customers anywhere and it is our goal to provide them with the highest quality products, best value and exceptional customer service. I thank them for their high marks and loyalty.”
The Bizrate Circle of Excellence is a recognized symbol of trust and dedication to customer service for Internet retailers. Bizrate reported that the Bizrate Network averages for 2010 were higher for five of the seven key satisfaction indicators, thus raising the bar for retailers striving to earn the award. Within the Circle of Excellence the highest distinction is the Platinum Award. The Platinum Circle of Excellence is awarded to retailers that achieved a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators. The key satisfaction indicators are for immediate post purchase: Overall Satisfaction, Product Selection, and Ease of Finding; After order receipt: Likelihood to Buy Again, Product Met Expectations, On-Time Delivery, and Satisfaction with Customer Support.
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The Supplies Guys is a group of guys (and gals!) committed to providing high-quality printers, inks, toners and supplies. Along with supplying quality products, we ensure that our customers are treated with the most valuable, friendliest service around. We offer a full line of industry-leading printers from top companies such as HP, Xerox, Dell, Okidata, Samsung and more. For easy, one-stop shopping, we extend competitive prices on all original equipment and compatible consumables to complement premier printers. Finally, all printers and supplies boast a 100% satisfaction guarantee to ensure ultimate customer contentment.