How do I place an order?
You can place an order online, by phone, or by fax. Check the Contact Us page for more details.

What types of payment do you accept?
The Supplies Guys accept Visa, Master Card, American Express and Discover.

How much does Shipping cost?
Depending on which method you choose and where you are located, shipping costs will vary. Enter your zip code to calculate costs.

How long will it take to receive my order?
We ship through UPS using several different methods. Visit our Shipping page to view your options. Orders placed before 5:30pm EST will be shipped on that business day.

Does The Supplies Guys ship to international addresses?
Of course! The only thing we ask of those ordering internationally is for a copy of both sides of the credit card being used. By using this method, we all work to reduce credit card fraud.

What do I do it my item is defective?
Call, fax or email us within 90 days of purchase to obtain a Return Merchandise Authorization (RMA) number. No returns can be accepted without an RMA number. Shipping on the replacement is free.

What if the defective item is a Xerox product?
Xerox’s policy with defective items is to deal directly with the end user. They will not accept returned items from dealers. Just contact us and we’ll give you the information you need.

What if I accidentally ordered the wrong product?
As long as the package is unopened, The Supplies Guys will take it back within 45 days of purchase. Call, fax or email to obtain a Return Merchandise Authorization number as no returns can be accepted without an RMA number. Shipping charges are not refundable and restocking fees may apply.

What kind of warranty does The Supplies Guys offer?
The Supplies Guys has a 100% Satisfaction Guarantee. If you are not satisfied, we will take back an opened or partially used product within 45 days of purchase. Contact us for a free replacement or refund and to obtain a Return Merchandise Authorization Number. Shipping charges are non-refundable and NO restocking fees apply. Products that are returned due to customer dissatisfaction are limited to one set of opened or partially used items.

Will using The Supplies Guys compatible ink/toner void my printer warranty?
NO! Compatible inks and toners will NOT void your warranty. OEM technicians sometimes tell consumers that use of third party supplies may "void your warranty" or "violate the terms of a service contract". THIS IS NOT TRUE AND MAY BE A VIOLATION OF FEDERAL TRADE LAWS IF ENFORCED BY THE MANUFACTURER.

What if I have a problem with The Supplies Guys compatible ink/toner products?
The Supplies Guys fully warrants the performance of our products in your printer. If by some chance it is determined that The Supplies Guys products caused a failure in your printer, we will make sure that your printer is repaired. At no cost to you, of course!

Why should I buy compatible ink/toner products for my printer?
With The Supplies Guys compatible ink/toner products, users typically save as much as $700.00 per year. If your print volume grows, so will your savings. Not only are you getting comparable quality, but you are also saving hundreds of dollars.

Do The Supplies Guys compatible ink/toner products output the same colors as original manufacturers?
In lab measurements, The Supplies Guys compatible ink products match the colors of manufacturers’ ink very closely. You will see little difference, if any at all.

I’m looking for a specific item, but don’t see it on your website. Is there any way I can get it?
The Supplies Guys are more than willing to do whatever they can to help you out. Give us a call, fax or email with what you are looking for and we’ll let you know if and when we can get the product.