If you are not satisfied with a compatible ink or toner product for any reason, you may return opened and partially used products within 45 days of purchase for a free replacement or refund. No restocking fees apply. Shipping charges are non-refundable. Compatible ink and toner supplies being returned for customer dissatisfaction are limited to one set of opened products; all other returned products must be unopened. Check below for information on returning business machines and OEM products.

To return a product, you can call, fax, or email us.

All returns with The Supplies Guys require approval along with a Return Merchandise Authorization (RMA) Number. An RMA can be obtained by contacting us.

If you happen to get a defective ink or toner consumable (excluding Xerox brand products), it may be returned for replacement within 90 days of purchase. The Supplies Guys will cover the cost of shipping. Credit will be issued upon return of the item.

Unfortunately, The Supplies Guys cannot accept returns of defective Xerox products. Xerox’s policy is to deal with the end user, and they will not accept returns from dealers. If you have a defective Xerox product, just call or email us and we’ll give you the information on how to contact them for replacement procedures.

If you wish to return a non-defective business machine, you may do so within 15 days of purchase. A 20% restocking fee may apply. This does NOT include Xerox business machines.

Please notify The Supplies Guys within 15 days of purchase if the business machine you’ve received is defective. The defective product must be returned within 30 days of purchase. After 30 days have passed, any issues with business machines must be dealt with by contacting the manufacturer.

Our Guys understand that life gets a little crazy and you may order a wrong item or two. As long as the product is in the original, unopened package, we will take it back or exchange it for you within 45 days of purchase. In these situations, shipping charges are non-refundable and restocking fees may apply.