100% Satisfaction Guarantee
All of our compatible products are backed by a full one year 100% satisfaction guarantee. You may return unopened or defective used products within one year of purchase date for a full refund, no restocking fees apply.
Returns and Replacements
All returns with The Supplies Guys require approval along with a Return Merchandise Authorization (RMA) Number. An RMA can be obtained by contacting us by phone or email.
All compatible ink and toner products from The Supplies Guys are backed by a one-year warranty and may be may be returned for replacement or refund. The Supplies Guys will cover the cost of shipping for any defective item returned. Credit will be issued to the original payment method within 10-15 business days upon return of the item.
Any damaged, defective or unopened OEM products may be returned for a full refund to The Supplies Guys within 15 days of the original purchase date. Any items returned between 16-30 days of the purchase date will be eligible for a refund via store credit.
Any lost packages, shortages or damages need to be claimed within 30 days of order delivery for credit or replacement.
Our Guys understand that life gets a little crazy and you may order a wrong item or two. As long as the product is in the original, unopened package, we will be happy to take it back or exchange it for you within 1 year of the purchase date. Items ordered incorrectly and opened or used in any way are non-refundable. Items returned must be in sellable condition. Please double check your printer model and part numbers before opening.