By Brand
- Brother
- Canon
- Dell
- Epson
- HP
- Konica Minolta
- Lexmark
- Okidata
- Panasonic
- Pitney Bowes
- Ricoh
- Samsung
- Sharp
- Toshiba
- Xerox
Ink
- Brother
- Canon
- Dell
- Epson
- HP
- Lexmark
- Pitney Bowes
- Sharp
- Xerox
Toner
- Brother
- Canon
- Dell
- Epson
- HP
- Konica Minolta
- Lexmark
- Okidata
- Panasonic
- Ricoh
- Samsung
- Sharp
- Toshiba
- Xerox
Printers
- Brother
- Canon
- DYMO
- HP
- Lexmark
- Okidata
- Samsung
- Seiko
- Xerox

Order Online or Call/Fax
Phone	888.722.0390
Sales/Order Fax:	201.444.6685
Service/Help Fax:	201.493.8187

The Supplies Guys, 268 Greenwood Avenue, Midland Park, NJ 07432

We accept government credit cards and government purchase orders

Customer Satisfaction, Replacements, and Returns Policy

100% Satisfaction Guarantee

If you are not satisfied with any of our compatible ink and toner products for any reason, you may return the opened and even partially used products within 45 days of purchase for a free replacement or refund. No restocking fees apply. Shipping charges are non-refundable. Compatible ink and toner supplies being returned for customer dissatisfaction is limited to one set of opened products; all other returned products must be unopened. Check below for information on returning business machines.

Returns and Replacements

To find out about returning a product, you can call, fax, or email us. Find out how here.

All returns with The Supplies Guys require approval along with a Return Merchandise Authorization (RMA) Number. An RMA can be obtained by contacting us.

NO returns will be accepted without an RMA.

Defective Parts & Supplies

If you happen to get a defective ink or toner consumable (excluding Xerox brand products), it may be returned for replacement within 90 days of purchase. The Supplies Guys will cover the cost of shipping. Credit will be issued upon return of the item.

Defective Xerox Products (Includes business machines & consumables)

Unfortunately, The Supplies Guys cannot accept returns of defective Xerox products. Xerox’s policy is to deal with the end user, and they will not accept returns from dealers. Just ask us and we will give you the information to contact Xerox for replacement procedures.

Business Machines (Printers, Fax Machines & Copiers)

If you wish to return a non-defective business machine, you may do so within 15 days of purchase. A 20% restocking fee may apply. This does NOT include Xerox business machines.

Please notify The Supplies Guys within 15 days of purchase if the business machine you’ve received is defective. The defective product must be returned within 30 days of purchase. After 30 days have passed, any issues with business machines must be dealt with by contacting the manufacturer.

Non-Defective Products

Our Guys understand that life gets a little crazy and you may order a wrong item or two. As long as the product is in the original, unopened package, we will take it back or exchange it for you within 45 days of purchase. In these situations, shipping charges are non-refundable and restocking fees may apply.