Frequently Asked Questions
What kind of warranty does The Supplies Guys offer?
The Supplies Guys have a 100% Satisfaction Guarantee. If you are not satisfied, we will take back an opened or partially used product within 45 days of purchase. Contact us for a free replacement or refund and to obtain a Return Merchandise Authorization Number. Shipping charges are non-refundable and NO restocking fees apply. Products that are returned due to customer dissatisfaction are limited to one set of opened or partially used items.
Will using The Supplies Guys compatible ink/toner void my printer warranty?
NO! Compatible inks and toners will NOT void your warranty. OEM technicians sometimes tell consumers that use of third party supplies may "void your warranty" or "violate the terms of a service contract". THIS IS NOT TRUE AND MAY BE A VIOLATION OF FEDERAL TRADE LAWS IF ENFORCED BY THE MANUFACTURER.
What if I have a problem with The Supplies Guys compatible ink/toner products?
The Supplies Guys fully warrants the performance of our compatible products in your printer. If for any reason you believe the use of our compatible ink or toner is responsible for a problem with your machine, please contact us right away at 888-722-0390 and one of our technicians will assist you in resolving your issue. If we are unable to resolve your issue over the phone, we will contact an authorized service provider in your area as soon as possible. If any damage is found to be caused by our compatible ink or toner we will, at our discretion, cover the cost of the repair or replacement of the printer. Please do not contact a service provider on your own, service performed without our prior knowledge will void your Supplies Guys Ink / Toner warranty.
What if I have a problem with OEM ink/toner products?
The OEM manufacturers all have their own warranties and can be handled through the OEM manufacturers. If you need assistance in finding the correct contact information to file a claim, please contact us at anytime at 888-722-0390.
|Product Type||Toner Cartridge|
|Cartridge Yield Type||High|
|Shelf Life||24-36 Months|
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