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100% Satisfaction Guarantee

All of our compatible products are backed by a full two year 100% satisfaction guarantee. You may return unopened or defective used products within two years of purchase date for a full refund, no restocking fees apply.

Returns and Replacements

All returns with The Supplies Guys require approval along with a Return Merchandise Authorization (RMA) Number. An RMA can be obtained by contacting us by phone or email.

All compatible ink and toner products from The Supplies Guys are backed by a two-year warranty and may be returned for replacement or refund. Credit will be issued to the original payment method within 10-15 business days upon return of the item.

Any damaged, defective or unopened OEM products may be returned for a full refund to The Supplies Guys within 15 days of the original purchase date. Any items returned between 16-30 days of the purchase date will be eligible for a refund via store credit.

Any lost packages, shortages or damages need to be claimed within 30 days of order delivery for credit or replacement.

Non-Defective Products

Our Guys understand that life gets a little crazy and you may order a wrong item or two. As long as the product is in the original, unopened package, we will be happy to take it back or exchange it for you within 1 year of the purchase date. Items ordered incorrectly and opened or used in any way are non-refundable. Items returned must be in sellable condition. Please double check your printer model and part numbers before opening.