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FREE SHIPPING ON ALL ORDERS OVER $45*
5% OFF COMPATIBLE PRINTER SUPPLIES Use Promo Code: 5COMPAT

Customer Support

Customer Service & Sales
(888) 722-0390

Mon-Fri: 9:00am - 8:00pm EST
Sat: 10:00am - 6:30pm EST
Sun: Closed

About Us

Who are the Supplies Guys?

The Supplies Guys is a Bizrate® Circle of Excellence Platinum retailer recognized as being in the top 1% of online retailers in customer satisfaction. We are a group of guys (and gals!) committed to providing high-quality office supply products and the best customer service in the industry. We stand behind our products with a 100% satisfaction guarantee, and we ensure that our customers are treated with the most valuable, friendliest service around. Our customer service crew is always on top of their game and geared up to provide savvy assistance.

What do we offer?

To keep businesses and home offices running smoothly, we offer a full line of industry-leading printers from top companies such as HP, Xerox and Okidata, and a full line of office supplies. Our office supply product lines include printers, ink and toner from top printer brands; a complete selection of office supplies for businesses of any size; break room supplies including beverages, food, equipment, utensils, first aid and more; and janitorial supplies from cleaners, to mops, to trash cans and more.

For easy, one-stop shopping, we extend competitive prices on all original equipment and compatible ink and toner consumables to complement premier printers. Additionally, all of our printers and printer supplies boast a 100% satisfaction guarantee to ensure ultimate customer contentment. Plus, our great service and quality products span a full line of office supply products.

How do we do it?

That's easy! As you now already know, The Supplies Guys are dedicated to delivering helpful service and quality products. So, to do this, we make sure that the printers, inks, toners and office supply products we sell are only the best. Next, we regularly train our staff to have supreme knowledge on these products. But most importantly, The Supplies Guys make sure they're always available to you should you have any problems, comments, or concerns.

If you want to know more, tell us what you think, or just want to chat about consumables… don’t hesitate to contact us!

Common misspellings of The Supplies Guys:

supply guy, Supplys Guys, Supplys Guy, Supplies Guy

Bizrate Insights Circle of Excellence Awards

Find Answers Online Anytime. Visit our Help Center

Contact Us

We're here for you! If you have a question, you're welcome to email us at customerservice@suppliesguys.com or call us toll free (888) 722-0390.  Or, you can fill out this form and expect a quick reply.

*Required Fields

Mailing Address:

The Supplies Guys, Inc.
590 Centerville Road, #388

Lancaster, PA 17601 US

We do not accept walk-ins or onsite pickup

Hours of Operation:

Mon-Fri: 9:00am - 8:00pm EST
Sat: 10:00am - 6:30pm EST
Sun: Closed

Phone Numbers:

Customer Service: (888) 722-0390
Phone: (201) 493-8433

Fax: (201) 444-6685

Find Answers Online Anytime. Visit our Help Center

Track Order

Please enter your Order ID and email address to track the status of your order. 

Order Tracking Questions & Answers

Where can I track my package?
Your tracking number will be provided in your order confirmation email after you order ships. You will receive a UPS or USPS tracking number depending on the weight of your package. You can go to UPS or USPS to track your order but it may be easier to just paste the number into Google.
Why didn't I receive the tracking number via email?
Emails go out automatically, the most likely cause for not receiving one would be an incorrect email address. You might also want to check your SPAM folder.
How can I get my tracking number?
You can retrieve a tracking number by logging into your online account or by calling our customer service lines.

Payment Methods

We accepts a variety of different payment methods to ensure that our customers can use their preferred method to cover the cost of their orders. Please contact us if you have any questions or need any additional information regarding payments. You can reach our customer service department at (888) 722-0390.

The Supplies Guys Accepts the Following Payment Types

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Debit Cards with Visa or MasterCard logos
  • PayPal

PayPal

PayPal, the trusted leader in online payment, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.

Find Answers Online Anytime. Visit our Help Center

Returns

Lifetime Guarantee on Compatible and Remanufactured Products

All compatible ink and toner products from The Supplies Guys are backed by a Lifetime 100% Satisfaction Guarantee, which means you are covered for the life of the cartridge! 

  • If you have trouble within the first year of purchase, we will replace your product or offer a full refund of the purchase price.
  • If you experience an issue after the first year, we will offer you store credit.
  • All orders placed with store credit must be placed with a representative over the phone.
  • Products over a year old must be returned or a new order must be placed before a refund is processed.

OEM (Original Equipment Manufacturer) or Genuine Brand Guarantee

  • Any damaged, defective or unopened OEM products may be returned for a full refund to The Supplies Guys within 15 days of the original purchase date.
  • Any items returned between 16-30 days of the purchase date will be eligible for a refund via store credit.
  • Any lost packages, shortages or damages need to be claimed within 30 days of order delivery for credit or replacement.

Non-Defective Products and Exchanges

We understand that life gets a little crazy and you may order a wrong item or two. As long as the product is in the original, unopened package, we will be happy to take it back or exchange it for you within 1 year of the purchase date. Items ordered incorrectly and opened or used in any way are non-refundable. Items returned must be in sellable condition. Please double check your printer model and part numbers before opening.

If you wish to exchange your products, we will credit the method of payment we have on file and place a new order using that same method of payment. A new order number will be issued, and an email will be sent to you at the close of our business day. All exchanges are processed within 7-15 business days of the products arriving back to us. Only products purchased from The Supplies Guys can be returned for an exchange. Supplies Guys is not responsible for products sent to us that are past our warranty period or not ordered from our company.

When can I expect my refund?

Customers returning items can expect to be refunded (store credit when applicable) in the method in which they paid within 7-15 business days of our receipt of their accepted return. A refund will not be processed until the product is received by our warehouse.

Shipping Charges

Shipping charges are nonrefundable, except in the event of a packing error. Customers who received free shipping will be credited the full purchase price of all products returned, less shipping fee if their entire order is returned for a refund.

To set up a return or a replacement, please get in touch with our customer support team:

Find Answers Online Anytime. Visit our Help Center

Shipping Information

Free Shipping

Enjoy free shipping on all orders over $45 mailed within the contiguous U.S. (HI, AK, APO, PR, and Guam are excluded). Discount applied at checkout to all orders shipped via USPS with Delivery Confirmation or UPS Ground at our discretion.

Estimated delivery time is 3-5 business days.

Order total must be over $45 before discounts and tax. If your total is close to $45, please shop to see other great products you can add to your order and qualify for free shipping.

Expedited Shipping

You may upgrade your shipping option to UPS 2nd Day during checkout by paying actual 2nd Day shipping rates. The 2nd Day option is only available if you live in a state where UPS Ground takes more than 2 days to deliver from our distribution centers in California or Pennsylvania. (This protects you from unnecessarily paying for 2nd Day shipping when the UPS Ground or Priority Mail service would get there in the same amount of time). Shipping time starts when your package leaves our facility. If you require overnight shipping please call us at (888) 722-0390 as we do not have this option available for online orders at this time.

Orders received before 4 p.m. PST usually will be shipped the same day. Orders placed after 4 p.m. will be sent the next business day, while orders placed after 4 p.m. on Friday will ship on Monday. Orders shipped via UPS can only be delivered to a physical address. We cannot send packages via UPS to a P.O. Box or an APO/FPO address. If you see that your order is shipping UPS and you do not have a physical address listed please call our customer service department. In most cases we are able to catch these orders and have a representative contact you to correct the address.

U.S. Non-contiguous Orders

Orders shipping to non-contiguous U.S. territories will ship via the U.S. Postal Service according to the rate chart found here. This includes Alaska, Hawaii, APO, FPO, Puerto Rico, U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, & Palau. (The Priority Mail rate chart can be found below.)

Due to Homeland Security regulations, these packages need to be processed manually at the post office, which puts estimated delivery time at 5 to 10 business days.

Orders Shipped to Canada

We’ve made shipping easy for our Canadian customers by partnering exclusively with DHL for all orders going to Canada. View the DHL shipping rates chart below. Rates start at just $7.99! No longer worry about surprise customs fees or multiple postal carriers, our rates take care of everything upfront and DHL handles your order for the entirety of the shipment. Additional applicable taxes and/or customs fees will be added at checkout. As soon as your order ships, we’ll send you a shipping confirmation email with DHL tracking information. Most orders ship out the same day and can take between 4-9 business days to arrive at their destination.

Shipping Times

  • We ship from our distribution centers in California and Pennsylvania, Monday through Friday. Orders received before 4 p.m. PST usually will• be shipped the same day. Orders placed after 4 p.m. will be sent the next business day, while orders placed after 4 p.m. on Friday will ship on Monday. Orders shipped via UPS can only be delivered to a physical address. We cannot send packages via UPS to a P.O. Box or an APO/FPO address. If you see that your order is shipping UPS and you do not have a physical address listed please call our customer service department. In most cases we are able to catch these orders and have a representative contact you to correct the address.
  • Orders are imported every few hours into our internal processing system. You will receive your order number via email, and a follow up email with tracking number details a few hours after the order leaves our facility. Transit times start when your package leaves our facility. Transit times are not guaranteed and shipping costs are not refundable.
  • These shipping rates may be discontinued at any time. All confirmed orders that were placed before any rate changes will receive the shipping cost they were quoted at the time the order was placed regardless of the ship date.
  • International orders will not be processed, except for Canada.
  • Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in your order’s arrival. Please allow 15 business days for packages to be delivered before the Post Office considers it a lost package. After 15 business days from the ship day, contact our Customer Care Center at (888) 722-0390 to resolve any issues.
  • Please note that we cannot cancel your order after it has been shipped. For assistance with your order, or a Return Authorization, please contact our Customer Care Center at (888) 722-0390.

You may view the status of your order by logging into your account and viewing your order history or by clicking the ‘Track Order Link’ in your order confirmation email.

Shipping Rates

Shipping Method
*Rates will be calculated at checkout
Rate
$4.95
UPS 2 Shipping Contiguous U.S.
2nd day rates are dependent on the location and weight each package is going to.
DHL Shipping Rates to Canada
Weight (lbs) Rates
Show More
0.0637.99
0.1257.99
0.1887.99
0.2507.99
0.3138.99
0.3758.99
0.4388.99
0.5008.99
0.5638.99
0.6258.99
0.6888.99
0.7508.99
0.8138.99
0.8758.99
0.9388.99
1.0008.99
1.0638.99
1.1258.99
1.1889.99
1.2509.99
1.3139.99
1.3759.99
1.4389.99
1.5009.99
1.5639.99
1.6259.99
1.6889.99
1.7509.99
1.8139.99
1.8759.99
1.93810.99
2.00010.99
2.06310.99
2.12510.99
2.18810.99
2.25010.99
2.31310.99
2.37510.99
2.43810.99
2.50010.99
2.56310.99
2.62511.99
2.68811.99
2.75011.99
2.81311.99
2.87511.99
2.93811.99
3.00011.99
3.06311.99
3.12511.99
3.18811.99
3.25011.99
3.31311.99
3.37512.99
3.43812.99
3.50012.99
3.56312.99
3.62512.99
3.68812.99
3.75012.99
3.81312.99
3.87512.99
3.93812.99
4.00012.99
4.06312.99
4.12512.99
4.18812.99
4.25012.99
4.31313.99
4.40013.99
5.00014.99
6.00015.99
7.00017.99
8.00018.99
9.00019.99
10.00020.99
11.00022.99
12.00023.99
13.00024.99
14.00025.99
15.00027.99
16.00028.99
17.00029.99
18.00030.99
19.00032.99
20.00033.99
21.00034.99
22.00035.99
23.00037.99
24.00038.99
25.00039.99
26.00041.99
27.00042.99
28.00043.99
29.00044.99
30.00045.99
31.00047.99
32.00048.99
33.00049.99
34.00050.99
35.00052.99
36.00053.99
37.00054.99
38.00055.99
39.00057.99
40.00058.99
41.00059.99
42.00060.99
43.00062.99
44.00063.99
45.00064.99
46.00065.99
47.00066.99
48.00067.99
49.00069.99
50.00070.99
51.00071.99
52.00072.99
53.00073.99
54.00075.99
55.00076.99
56.00077.99
57.00078.99
58.00079.99
59.00080.99
60.00082.99
61.00083.99
62.00084.99
63.00085.99
64.00086.99
65.00087.99
66.00088.99

Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. This Privacy Policy (“Policy”) explains how Suppliesguys.com (referred to hereafter as “we,” “us,” “our,” “Suppliesguys.com”) handle your personal information when you use our website (http://www.suppliesguys.com), applications and services (referred to hereafter collectively as “Website”). When you use the Website, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Policy.

1. Collection of Personal Information

We do not automatically collect personal information when you browse the Website. We only collect personally identifiable information, such as your name, address, telephone number, email address, credit card information and date of birth when you specifically and knowingly provide it to us by registering to create an account, placing an order, completing online forms, opting in to receive our newsletter and promotional offers, or entering a sweepstakes or contest. When you use the website to apply for employment opportunities, we may collect additional personal information such as your resume, employment history, driver’s license and social security number. From time to time, we may collect personal information from third parties such as social networks, advertising networks and data brokers.

2. Automatically-Collected Information

We automatically collect non-personal information about the computer or devices (including mobile devices) you use to access the Website. For example, we may collect and store information such as your browser type, IP address, language, operating system, location of your wireless device (e.g. latitude and longitude), the state or country from which you accessed the Website, unique device identifier (e.g. a UDID or IDFA on Apple devices), the pages you view, the services you use, the date and time of your visit, the websites you visited immediately before and after visiting the Website, error logs and other hardware and software information. We may use third party analytics providers and technologies, including cookies and similar tools to assist in collecting this information. We may use this information to formulate statistical models about use of the Website, enhance the services available through the Website for other users, and to provide you with tailored content and advertising.  We may combine automatically collected information with information from third parties that may identify you.  We may use the combined information for marketing purposes, to enhance your website experience and as may be described in this Policy.  

3. Use of Your Information

We use your information for the purpose for which you provided it, and we may also use your information for other purposes such as to:

  • Create and maintain your account or registration;
  • Enhance the user experience;
  • Perform research and analytics
  • Customize and personalize the content and advertising that you see on the Website;
  • Respond to and fulfill your request for services (including processing orders);
  • Determine your eligibility for certain promotions, contests and services; and
  • Communicate with you by sending you communications related to your account and to alert you of the latest developments and features of the Website.

We use information your provide about someone else when placing an order only to ship the product to that person and to confirm delivery.  We use this information  to provide the services available on the Website and as described in this Policy.

4. Disclosure of Your Information to Third Parties

We may share your information as follows:

  • We may make information collected through the Website available to affiliated brands that are under common ownership or control as the Website, and with processors, data processors, data brokers, and other companies that provide support services.
  • We may share information about you with other companies who we believe may have products and services of interest to you so that they market other products and services to you If you would like to opt-out of our sharing of your information with these other companies, please follow the instructions in the “Opting out of Emails and Promotional Communications” section below.
  • We may share your information with any person or entity where we believe in good faith that such disclosure is necessary to: (a) comply with the law or in response to a subpoena, court order, government request or other legal process; (b) produce relevant documents or information in connection with litigation, arbitration, mediation, adjudication, government or internal investigations, or other legal or administrative proceedings; (c) protect the interests, rights, safety or property of LD Products or others; (d) enforce the Terms of Use on the Website; (e) provide users of the Website with the services they request; (f) provide you with special offers or promotions from us; and (g) If LD Products is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

5. Use of Cookies and Other Technology

The Website uses “cookie” technology and similar online tools, such as web beacons and web pixels. “Cookies” are small files that a website stores on a user’s computer or device. The Website uses Cookies to keep the information you enter on multiple pages together. The majority of the cookies that we use are “session cookies” that are automatically deleted from your hard drive after you close your browser at the end of your session. Session cookies are used to optimize performance of the Website and to limit the amount of redundant data that is downloaded during a single session. We also use “persistent cookies” which remain on your computer or device unless deleted by you (or by your browser’s settings). We use persistent cookies for statistical analysis of the Website’s performance to ensure the ongoing quality of the services provided through the Website. We do not use cookies to obtain or retain any personal information about you apart from what you voluntarily provide us. Most web browsers automatically accept cookies, but web browsers can be set to block cookies (consult your browser’s instructions on how to block cookies). Please note that blocking cookies may interfere with your ability to perform certain transactions, use certain functionality, and access certain content on the Website.

Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site and to perform analytics and statistical services about your use of the Website and other websites tracked by them. We connect the information automatically gathered by cookies and other technology to our Customers’ or Users’ personally identifiable information.

6. Tailored Advertising

The Website may include third party tailored ad technology from our ad partners which enables customized ads to be displayed to you through the Website and that manages our advertising on other sites. When you use the Website, We or our third party ad partners operating the ad serving technology may use information that is collected through cookies, anonymous identifiers, such as an IDA on iOS devices, web beacons, pixels or clear GIFs to ensure that appropriate ads are presented, to perform analytics concerning your use of the Website and other websites tracked by our ad partners. These technologies also may control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns. To the extent any of this information is collected by third parties, you acknowledge and agree that such collection and use is governed by those third parties’ privacy policies and that we are not responsible for the privacy practices of such third parties.

If you are interested in more information about tailored ads and your choices to prevent third parties from delivering tailored ads, you may visit the following third party websites: the Network Advertising Initiative Consumer Opt-Out Page by clicking here or the Digital AdvertisingAlliance’s Consumer Opt-Out Page by clicking here.

Do Not Track Signals

The Website is not designed to respond to “do not track” signals or mechanisms from your web browser.

7. User-Initiated Communication

From time to time, portions of the Website may enable you to send emails and other types of messages to us or third parties. All such emails, messages and written communications become our property once you submit them. Whenever you choose to initiate these kinds of communications with us, you may be contacted in return.

8. Customer Reviews

We post customer reviews on the Website which may contain personally identifiable information as well as a photo of your product. We may use third-party companies to obtain and manage our customer reviews. Any information, including product and Website reviews, that you choose to provide to such third parties is not covered by this Policy. We encourage you to review such third parties’ privacy policies before providing any personal information.

9. Opting in and Out of Emails and Promotional Communications

To receive newsletters and other promotional communications by email, users may voluntarily sign up on the Website. From time to time, we may send you email notices or news updates alerting you to new features, products, promotions, services pertaining to our offerings, or other topics that may be of interest to you. If you no longer wish to receive promotional materials from us, you may opt out of receiving these communications by following the instructions included in each newsletter or communication or by emailing us at customerservice@suppliesguys.com. Please note that these opt-out processes take some time to complete, consistent with applicable law.

You may also opt-out by utilizing the “opt out” functionality at the bottom of this page. Customers that wish to opt out may do so by entering their email address. You cannot opt out of certain transactional emails, or telephone calls pertaining to your commercial transactions with us.

When you provide your telephone number or request to receive alert notifications from us, you are subscribing to receive our updates and alert notifications by text message to the telephone number that you are providing and you are confirming that you own that telephone number. You may opt out of text message communications by following the instructions included with the text messages.

10. Data Security

We follow generally accepted industry standards to protect the personally identifiable information that we receive from you, while the information is being transmitted and once we receive it. When you provide us with sensitive information (such as credit card information) on our order forms, we encrypt the information so that it is transmitted using accepted industry standards. However, despite our best efforts, no method of transmission over the internet, or method of electronic storage is 100% secure. We encourage you to contact us immediately if you believe that any personally identifiable information that you have provided us is being used contrary to this Policy.

11. Privacy of Children

Protecting the privacy of children is especially important to us. We do not knowingly market, collect, maintain, or sell any personal information from children under the age of 16. If a parent or guardian believes that we have personal information of a child under the age of 16 in our database, they should contact us immediately at customerservice@suppliesguys.com and we will promptly remove such information from our records.

12. Accessing or Correcting Your Information

If your personally identifiable information changes, is inaccurate, or if you no longer wish to use the services offered through the Website, you may notify us by emailing our customer support at customerservice@suppliesguys.com or by contacting us by telephone or mail at the contact information listed below. You may request factual errors to be corrected in your personally identifiable information by sending us a request that credibly shows the errors. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

We will retain your information for as long as your account is active or as needed to provide you services, or as may be required by law. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at customerservice@suppliesguys.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. California residents have additional rights as outlined in Section 19.

13. Third Party Links and Services

The Website may contain links to third-party websites including social networking websites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services to which we link. We do not endorse or make any representations about third-party websites or services. The personal information you choose to provide to such third parties, or that is collected by them, is not covered by this Policy. We strongly encourage you to read such third parties’ privacy policies.

14. Social Media Features and Widgets

Our Website may include social media features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address and other information, such as which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

15. Single Sign On

You can log in to our site using sign-in services from third-party companies such as Facebook Connect, LinkedIn, Google, and other Open ID providers. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form. These services may give you the option to post information about your activities on this Website to your profile page to share with others within your network. Utilizing such functionality may result in the collection or sharing of your personal information. By using the Website, you agree that we are not responsible for the privacy practices of the third-parties providing such functionality.

16. Contact Us

If you have any questions about the Policy, contact us by sending an email to customerservice@suppliesguys.com. You can also call us at (888) 722-0390 or write to us at:

Director of Compliance
Suppliesguys.com
590 Centerville Road, #388
Lancaster, PA 17601

We may record the conversations that our agents or employees have with you by telephone, chat, video conferencing and other mediums. We do this to monitor the quality of service and accuracy of information our agents and employees give to you, to comply with applicable laws, and to ensure that your instructions are followed. No agent or employee is authorized to waive any provisions of any of our policies or procedures. By engaging in conversations with our employees, you consent to our recording and storing of such conversations.

17. Adobe Marketing Cloud Device Co-Op

This website participates in the Adobe Marketing Cloud Device Co-op, which enables participating Adobe Marketing Cloud companies to better recognize their consumers across devices. Each participating company provides the Co-op with automatically collected technical information, such as cryptographically hashed login IDs and HTTP header information. Personally identifiable information (such as name, email address, phone number, etc.) is not shared with the Co-op. The Co-op combines and processes only technical information to recognize when multiple devices are used by the same individual and creates links among those devices. These device links are used by participating companies to link devices they have already seen visit their sites or advertising, and to provide consistent experiences and marketing activities across the devices. Personally identifiable information is not used in determining linked devices. You can learn more about how the Co-op works or opt-out of the Co-op by clicking here. To learn more about Adobe's privacy practices, please visit Adobe's Privacy Center by clicking here.

18. Updates to Policy

We may amend this Policy at any time by posting the changes on this page. Your continued use of the Website following any changes means you accept such revisions. You should check the effective date of the Policy below and review any changes since the last time you used the website.

19. California Residents

The information in this section applies to California residents. Certain terms in this section have the same meanings found in the California Consumer Privacy Act of 2018 (“CCPA”). Under the CCPA, California consumers have the right to request that we, and other businesses of a certain size, disclose what personal information they collect, use, disclose, and sell.

Categories of personal information collected about consumers in the preceding 12 months:

  • Identifiers (e.g. name, address, email, phone number, payment card, IP address);
  • characteristics of protected classifications (e.g. gender, age);
  • Commercial information (e.g. products or services purchased, purchase history);
  • Internet or other electronic network activity (e.g. browse or search history);
  • Geolocation data (e.g. latitude and longitude);
  • Audio, electronic, visual, or similar information (e.g. recording of customer calls, live chat conversations, and movements on the Website);
  • Inferences drawn from any of the above (e.g. preferences or characteristics)

Categories of sources from which personal information is collected:

  • The Website;
  • Consumers directly;
  • Brands under the same ownership and control;
  • Third-party websites;
  • Data Brokers;
  • Social Media

Business or commercial purpose for selling personal information about customers in the preceding 12 months:

  • Performing services, including maintaining or servicing accounts, providing customer service, processing and fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, performing analytics services;
  • Auditing and metrics related to interactions with customers including transactions, ad impressions served to unique visitors, verifying source and quality of ad impressions, and auditing compliance;
  • Short term use such as for customized ads shown as part of a transaction or website visit;
  • Website functionality, including debugging, identifying and repairing errors in how the Website functions; and performing security checks;
  • For research and analytics purposes pertaining to our services and products

Categories of Personal Information Sold in the Preceding 12 Months:

Some have taken the position that when a business uses a third party’s cookies or similar technology to for its own analytics or advertising purposes, that the business has engaged in a sale if the third party has some ability to use, disclose or retain the data to improve their service or use it beyond providing the service to the business. If your view is that use of any cookies or similar technology constitutes a “sale” under the CCPA, then you may consider us to have sold the following information during the prior 12 months:

  • Identifiers (e.g. IP addresses, names, emails, addresses);
  • Commercial information (e.g. products or services purchased, purchase history);
  • Internet or other electronic network activity (e.g. browse or search history);
  • Geolocation data (e.g. latitude and longitude);
  • Audio, electronic, visual, or similar information (e.g. recording of customer navigation on the Website)

Third parties receiving the information described immediately above include advertising networks, data analytics providers, data brokers, data processors and social networks.

Notice of Right to Opt Out of Sale of Personal Information / Do Not Sell My Info

You have the right to opt out of the sale of your personal information described above. You may opt out by following the instructions in the subsection below titled “Rights Under the CCPA For California Residents.”

Non-Discrimination

We will not discriminate against California consumers because you exercise any of your rights under the CCPA. For example, we will not charge you a different price if you request that we disclose the personal information that we may have about you.

Financial Incentive

Consumers that choose to opt in to receive promotional and marketing materials by providing their email address or phone number may periodically receive coupon codes redeemable on the Website. For example, we may offer a discount to customers when they first opt in to receive our marketing newsletter, and may periodically send coupon codes to opted-in customers. Consumers may opt in to receive the financial incentive by submitting their email address to the “Sign up for special offers and limited-time deals” bar at the bottom of the homepage, or by calling our customer service department at 888-722-0390 and request to opt in to receive our newsletter by providing their email address. Consumers may opt out of receiving the financial incentive by entering their email address in the “opt out” bar at the bottom of this policy and by contacting our Customer Service department at 888-722-0390. Requests to opt out of receiving our promotional materials take some time to complete and will be processed in the time frames allowed by applicable law.

Rights Under the CCPA For California Residents

You have the right to request that we:

  • Provide you the categories of personal information we have collected or disclosed about you during the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling your personal information; and the categories of third parties with whom we shared personal information.
  • Provide access to and/or a copy of the information that we have about you.
  • Delete certain information that we have about you.
  • Not sell your personal information.

Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can fulfill your orders or provided services to you and for compliance with applicable law. If you ask us to delete certain information, you may no longer be able to access or use the Website or our services.

To exercise any of these rights, please call us at 888-722-0390 or write to customerservice@suppliesguys.com. You will be required to verify your identity before we fulfill your request. You can also mail your requests to us by writing to:

Director of Compliance
Suppliesguys.com
590 Centerville Road, #388

Lancaster, PA 17601

You may also designate an authorized agent to make a request on your behalf. To do so, you must provide us with a written authorization acceptable to us or a power of attorney signed by you, for the agent to act on your behalf. You will still need to verify your identify directly with us.

20. EFFECTIVE DATE
This Policy is effective as of July 1, 2020.

Do Not Sell My Info. Enter your e-mail address here to opt out of the sale of your information and stop receiving all marketing emails from The Supplies Guys.

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