Frequently Asked Questions (FAQ)
How do I place an order?
You can place an order online, by phone, or by fax. Check the Contact Us page for more details.
What types of payment do you accept?
The Supplies Guys accept Visa, Master Card, American Express and Discover.
How much does Shipping cost?
Depending on which method you choose and where you are located, shipping costs will vary. Enter your zip code to calculate costs.
How long will it take to receive my order?
We ship through UPS using several different methods. Visit our Shipping page to view your options. Orders placed before 5:30pm EST will be shipped on that business day.
Does The Supplies Guys ship to international addresses?
Of course! The only thing we ask of those ordering internationally is for a copy of the front and back of the credit card being used. By using this method, we can reduce credit card fraud.
Do The Supplies Guys compatible ink/toner products output the same colors as original manufacturers?
In lab measurements, The Supplies Guys compatible ink products match the colors of manufacturers’ ink very closely. You will see little difference, if any at all.
I’m looking for a specific item, but don’t see it on your website. Is there any way I can get it?
The Supplies Guys are more than willing to do whatever they can to help you out. Give us a call, fax or email with what you are looking for and we’ll let you know if and when we can get the product.
What do I do if my item is defective?
Call, fax or email us within 90 days of purchase to obtain a Return Merchandise Authorization (RMA) number. No returns can be accepted without an RMA number. Shipping on the replacement is free.
What if the defective item is a Xerox product?
Xerox’s policy with defective items is to deal directly with the end user. They will not accept returned items from dealers. Just contact us and we’ll give you the information you need.
What if I accidentally ordered the wrong product?
As long as the package is unopened, The Supplies Guys will take it back within 45 days of purchase. Call, fax or email us to obtain a Return Merchandise Authorization (RMA) number as no returns can be accepted without an RMA number. Shipping charges are not refundable and restocking fees may apply.
What kind of warranty does The Supplies Guys offer?
The Supplies Guys have a 100% Satisfaction Guarantee. If you are not satisfied, we will take back an opened or partially used OEM product within 30 days of purchase. We offer a two-year warranty on compatible and remanufactured ink and toner products. Contact us for a free replacement or refund and to obtain a Return Merchandise Authorization (RMA) Number. Shipping charges are non-refundable and NO restocking fees apply.
Will using The Supplies Guys compatible ink/toner void my printer warranty?
NO! Compatible inks and toners will NOT void your warranty. OEM technicians sometimes tell consumers that use of third party supplies may "void your warranty" or "violate the terms of a service contract". THIS IS NOT TRUE AND MAY BE A VIOLATION OF FEDERAL TRADE LAWS IF ENFORCED BY THE MANUFACTURER.
What if I have a problem with The Supplies Guys compatible ink/toner products?
The Supplies Guys fully warrants the performance of our compatible products in your printer. If for any reason you believe the use of our compatible ink or toner is responsible for a problem with your machine, please contact us right away at 888-722-0390 and one of our technicians will assist you in resolving your issue. If we are unable to resolve your issue over the phone, we will contact an authorized service provider in your area as soon as possible. If any damage is found to be caused by our compatible ink or toner we will, at our discretion, cover the cost of the repair or replacement of the printer. Please do not contact a service provider on your own, service performed without our prior knowledge will void your Supplies Guys Ink/Toner warranty.
What if I have a problem with OEM ink/toner products?
The OEM manufacturers all have their own warranties and can be handled through the OEM manufacturers. If you need assistance in finding the correct contact information to file a claim, please contact us at any time at 888-722-0390.
What is a Fuser Unit?
Ever wonder why paper is warm when it comes out of your laser printer? Paper fresh out of the printer is warm because of the fuser unit! A fuser unit is a pair of heated rollers within the printer that fuses the toner onto the paper being printed on. Read More - What is a Fuser Unit?
What is a Maintenance Kit?
A maintenance kit is a set of replacement parts for a printer. Each printer has a preset maintenance interval, which occurs after a certain amount of pages are printed. Read More - What is a Maintenance Kit?
What is an Image Drum?
The drum of a laser printer is responsible for transferring the toner and image or text to the paper. It has several different names, and you might hear it referred to as the image drum, imaging unit, drum unit or photoreceptor drum. Read More - What is an Image Drum?
What is a Toner Cartridge?
The toner cartridge is the part of a laser printer that contains the toner which is used to create text and images on the paper. Toner cartridges come in four different colors – cyan, magenta, yellow and black. Read More - What is a Toner Cartridge?
Toner is the powder ink that latches on to the paper to create text and images. It is stored in the toner cartridge. An image drum is the unit that copies the text and images from the computer and then transfers them to the paper, along with the toner. Read More - Do I need a Toner Cartridge or an Image Drum?
What is the Difference between Ink and Toner?
Ink is a liquid that is shot directly onto the paper. It is used in inkjet printers. Toner is a powder that is fused into the paper. It is used in laser printers. Read More - What is the Difference between Ink and Toner?
What Does Cartridge Yield Mean?
Cartridge yield is the estimated amount of pages that will be printed per cartridge. This is important when determining the cost per page of the printer. Most cartridge yields are determined at 5% page coverage, which is about a normal page of text. Read More - What Does Cartridge Yield Mean?
Why Should I Buy Compatible Ink and Toner?
It is suggested that you buy compatible ink and/or toner products because they are quality supplies offered at a much lower cost than OEM cartridges. Read More - Why Should I Buy Compatible Ink and Toner?